Australian-Based Customer Service Team
As an Australian-owned company, Sumo has been vocal about the importance of supporting the local job market, and this is why they choose to employ Australian-based Customer Service operators. While Sumo does have a fantastic online portal (which makes managing your connections very simple), the availability of empathetic representatives to help when needed is no doubt what led to their current rating of 4.3 out of 5 on Trustpilot (based on 876 reviews).
Sumo has partnered with Solar Gain to make solar installations easier for customers. They even have a useful price estimating tool that allows you to see how much you could reasonably expect to save if you were to install one of their solar panel systems. You just input how much you currently spend on electricity (so they can suggest a suitable number of panels) and whether you want a basic or a premium model. They will then tell you how much the installation would cost, how much you could expect to save annually once the system is operating and how long it would take for these savings to pay back the cost of the system.
Sumo offer a range of plans for internet connections, home phones and the supply of gas and electricity. For customers who choose to sign up for multiple services, Sumo provides subsequent discounts which increase with each additional service. Energy customers who sign up for internet as well could potentially save up to $360 over 2-years (applied as a credit on your internet bill).
This is a rewards program offered to Sumo customers in the form of discounts and deals which are available at participating retailers. This includes 5% off when you purchase Gift Cards from Coles, The Good Guys or JB Hi-Fi, 8% off the purchase price of David Jones eGift Cards and 30% off Hoyts e-CineVouchers. Sumo also offers its customers discounts on travel Gift Cards purchased from Flight Centre.
Focus On Flexibility
The Sumo maxim seems to be focused on offering the greatest level of flexibility possible, and this can be seen in their assorted plans With the ‘Sumo Lite’ deal customers have the security of knowing their rates are locked in for a minimum 1-year period, while the ’Super Select’ has a range of discounts for customers who pay their bills on time. Customers with a ‘Sumo Saver’ plan will gain up to $100 in bill credits over 24 months.