Powershop Review: Gas and Electricity

There’s no denying that Powershop are out to shake up the Australian energy industry. With their suite of useful online tools, commitment to environmental initiatives and Powerpack pricing deals, it’s no wonder that this new kid on the block is getting everybody talking. Powershop is a fantastic choice for Australian’s looking to lower their carbon emissions, as they allow customers to choose from a range of energy sources, including some ingenious renewable options (who knew you could generate energy from sugarcane?!). But they also offer pre-purchase discount packs, making it easier for households to spread their energy costs throughout the year.

If you’re in the process of looking for a new energy retailer and you’re interested in understanding more about how Powershop operates and what they have to offer, here’s what you need to know:

Flexible Pricing Options

Unlike your traditional relationship with an energy retailer (bill arrives periodically, you pay whatever amount is specified), Powershop is all about offering their customers more choices. So, you can choose the very cheapest energy rates on offer or you can pay a little more for a more environmentally-friendly option. Powershop customers also have the option of pre-purchasing power through Powerpack deals. These pre-paid energy bundles are available at discounted prices and enable you to spread the cost of energy consumption evenly throughout the year (so no need to worry about bill shock during winter and summer!).

User-Friendly Online Tools

As an online energy retailer, Powershop are all about making the most of the latest industry technology. This means that they have an easy-to-use website and a range of great tools available for their customers. With Powershop, you can sign up online in as little as five minutes and then track your energy usage via the Powershop app. The app also makes it really simple to update your meter readings every month, so there’s no need to be concerned about receiving bills based on ‘estimated’ usage.

The Greener Energy Company

Powershop is owned by Australasia’s biggest generator of 100% renewable energy (Meridian Energy) and has been named Australia’s greenest energy company for the last three years in a row. Powershop are proud to be 100% carbon neutral, as well as offering GreenPower pre-paid energy packs (a popular choice with customers who are willing to pay a little extra for the sake of the planet). They also support community projects based around environmental causes, such as the Reef Restoration Foundation. Their commitment to the environment is so extensive that they’ve even been endorsed by Greenpeace!

Customer Satisfaction

In a 2019 survey of Victorian energy customers, Powershop received a total score of 4 out of 5. This survey focused on overall customer satisfaction, but encompassed value for money, billing clarity, online tools, how easy it was to sign up and levels of customer service. If you ever do need to speak directly with Powershop, then their customer service team is available to contact via phone, Skype, email or through social media.