Local And Accessible Customer Service Team
Next Business Energy understands the importance of getting prompt answers to questions – after all, in the business world, time is money. That’s why they’ve made contacting their Customer Service team so easy. Based in Melbourne, their customer support staff are available during standard business hours and are trained to resolve issues quickly and efficiently.
The billing process for a business is understandably different from that of a residential customer. Because Next Business Energy are wholly focused on supplying business electricity, they saw the need to improve on the generic invoicing system used by most business energy providers. Using feedback from customers, they crafted the SmartBilling process which makes it easier to map your billing, whether you’ve got multiple sites across the country or just a single location.
Account Management Personalised for Your Business
Businesses of different sizes require different levels of account management. Next Business Energy understands this, which is why they offer a personalised approach to business management. As a Next Business customer, you’ll receive the right amount of support to suit your needs, regardless of whether you’re a small business or a national corporation.
Free Nextconnect Resource
Nextconnect is an online resource that was created to help business customers manage their electricity accounts more effectively. With around-the-clock access to your online dashboard, you’ll be able to set energy budgets, see visuals of your weekly energy consumption, view future invoice forecasts, download bills and receive real-time mobile alerts about your electricity use. Access to Nextconnect is free for all business customers, and the portal is optimised for use on desktop computers as well as mobile devices.
Simplified Process For Moving To New Premises
Anyone who has ever been part of a company move to a new office or factory will understand the stress involved. You need to notify clients, update your suppliers, arrange removalists, set up new IT infrastructure…and all while still keeping the business running! Next Business Energy understands that you’ve got enough on your plate during this busy time, so they try to make moving a little easier for their customers. All you have to do is fill in a simple online form at least 5 business days before the move and they’ll take care of everything else.