How to switch energy providers

Switching energy providers does not need to be a stressful task. If this is your first time switching, do not worry. In this article we are going to go through a step-by-step guide on how to switch providers, as well as a checklist of what you will need.

You will need…

  • Internet connection with a desktop/laptop

 

  • Your full address

 

  • Your contract from your current provider

 

  • Details of your last bill (as many as you have available)

 

  • Housemates present (if you lived in a shared rental)

 

Step 1:

Check your current contract for exit fees: If you are on a fixed-rate plan, there may be exit fees on your contract. What this means is a charge that you will have to pay for leaving your plan early. If you are on a variable plan, you should not have exit fees, but double-check the small print first.

Step 2:

Use a price comparison website: Log on to a price comparison website and fill in the details as accurately as possible. This is why you will need information from your previous bills, as you will be asked to input data to calculate your usage and give you the best plan.
Your full address will be needed, as there are limited suppliers in certain parts of Australia. During this stage, there will also be other variables that you will need to fill in, which is why it is important that if you live in a shared house that you can go through it all together.

Step 3:

Pick a plan that you like: Make sure that you read all of the information before picking a plan, as you do not want any surprises along the way.

Step 4:

Inform your current provider: Call up your current provider and inform them of the switch. Ask them if they are able to match the plan you are looking to switch to, and if not, they will run through the timelines that it will take for you to switch over.

Step 5:

Meter readings: If you have a manual meter or an electric meter, you will need to send the final readings to your supplier. If you have a smart meter, this will be done automatically. The switch can take anything from 2 weeks to 3 months depending on your plan and meter; you will still have full connectivity in that grace period.

Finally, enjoy your new plan! The switchover process should be seamless and no connectivity lost, if there are issues, makes sure to contact your provider.  Once you have moved over, there is a 7-14 day period where you are still able to opt-out of the new plan and try a new one, if for whatever reason you do not like it.

We hope you found this step-by-step guide helpful, and if ever in doubt, always use a price comparison website to find the best energy deals out there at the click of a button.

Author: Cyril Spasof
Cyril Spasof is ElectricityComparison.com.au's resident energy contributor. Cyril is a founding member of the team.