How can I find out more about a small supplier?

Small suppliers can come with a lot of benefits. Like independent businesses, smaller energy suppliers may offer better deals, have stronger values and make the customer journey their core mantra as they are unlike the corporate giants who will always make money.

Australia is not just dominated by large suppliers anymore, and independent providers are winning the hearts of home and business owners alike. So, how reliable is a small supplier? And how can you find out more about a company before you switch?

In this article, we are going to run through the top 10 things you can do to dig deep on a small supplier, so you are armed with the necessary information to help you make a decision if you are looking to switch.

  • Thoroughly check out their website: A website can say a lot about a business. Reading up about the company’s history, what deals they offer as well as how they look to present themselves online can help you create an opinion on a small supplier before looking to engage with them.


  • Use a price comparison site: Suppliers that are on price comparison websites, on the contrary, must go through an accreditation process to be featured. If they do not show on a price comparison website, then they may not be as commercial as you thought. This does not mean to discount them, but it is something to think about. Using a price comparison website can also be a much quicker process of researching a small supplier.


  • See if they are award-winning: On the website, on other platforms. Awards are given by accredited boards and councils and count for something.


  • Ask friends and family: The best opinions come from those you know, so ask around and see if someone close to you has had any experience with this supplier.


  • Read reviews online: Whether it is employee reviews or customer reviews, these are a great way to build up a companies credibility and also a way for you to spot if there is anything wrong with the companies service or how they treat their employees.


  • Check their social media: Like customer service; how do they respond to complaints on social media or other public mediums.


  • Sustainability: Yes, their energy may be cheap, but is it going to do more damage than good to the environment?


  • Length of service: How long are employees staying in the business, and how long has the company been established.


  • Social Media: What is their presence on social media, what are the reviews and do they have a good press?


  • Look for patterns: Finally, look for common traits and patterns whether that is good or bad, this will help you form your own opinion!

We think small suppliers are great, but we always recommend for you to do your own research and make an opinion before switching. As always, using a price comparison website can be a great way to cover multiple question marks on a supplier.

Author: Claire Stapley
Claire Stapley is's Energy Editor, based in Melbourne Australia. Claire is a founding member of News and Energy Team.