Energy switching myths busted

Switching energy providers is a pretty simple task, but along the way there are a ton of myths that we have heard along the way. A lot of these myths may have come from extreme cases in the past, or watchdog programs where untrustworthy providers have provided bad custom. In this article, we are going to debunk some of these myths for you!

  • I will be charged twice: There is a lot of speculation on whether you will have to pay the bill for your old supplier even if you have switched to a new one. This is not true! When you switch suppliers, you will know exactly how long it will take for you to settle your current plan before you move over, so you can select your billing period from when your old plan changes. The only time you will ever be charged twice is if you miscalculate the dates, which should not happen if you have an end and start date settled before the switch.
  • I will lose energy connectivity: People think that when you are mid switch, your lights will turn off, the hot water will stop and you will have no air conditioning…Wrong! The reason why some switches take up to three months is to completely avoid this from happening. Your transition will be smooth and stress-free! The only time you may have a short period of no energy is when you are moving into a new home, and in a worst-case scenario, it can be anything from 2-24 hours.
  • I am renting so I cannot change: Whether you are a homeowner or in a rental, if your bills are not included in your rent you have every right to switch supplier. The only circumstance where you cannot is when your landlord covers your bills and you pay a set amount each month. In that scenario, feel free to educate your landlord on pricing, as we are sure they would be interested in a better plan.
  • It is too complicated: Switching to a new provider can take as little as a couple of hours, and can be simple by using a price comparison website. All you will need is a copy of your previous bill, your address as well as your previous contract to check for any exit fees.
  • I am tied in with my current supplier: Incorrect! You can, in theory, leave your plan at any time. In some circumstances, you may be liable for an exit fee, but it is important to check the small print of your contract before you decide to switch.

In summary, a lot of these myths are easily solvable. Switching energy providers is not a difficult task, and only in very rare, extreme circumstances would any of the above ever apply. Make sure that if you are switching providers, to always do it through a price comparison website and read reviews on each supplier before you make your decision, as the above myths can stem from issues in poor customer service from a particular provider!

Author: Claire Stapley
Claire Stapley is's Energy Editor, based in Melbourne Australia. Claire is a founding member of News and Energy Team.