Winning Numerous Accolades
EnergyAustralia has received much recognition in recent years, both for their customer service and for their excellent product. This includes being named by Global Reviews as the #1 energy retailer for the Digital Customer Experience Index for 4 years in a row (2015-2018), as well as being verified as the best contact centre during the 2016 Auscontact Association’s Victorian Awards. EnergyAustralia has also been named as a global leader within the energy industry for their fair representation of women in senior management roles.
Go Neutral Opt-in Program
To show that they’re serious about reducing carbon emissions, EnergyAustralia has a free opt-in program that allows customers to offset their energy consumption. Once a customer has chosen to opt-in, EnergyAustralia will appraise how much electricity the household is consuming, and then buy a commeasurable amount of carbon offsets. This effectively allows all participants of the Go Neutral program to enjoy a carbon-neutral status.
Making a Difference on a Global Scale
EnergyAustralia is involved in a number of global projects aimed at assisting low-income families. One example is the Bachat Lamp Yojana project currently underway across several regions of India. This program has, thus far, handed-out 22 million energy-efficient light bulbs to low-income families who struggle with paying their energy bills (often a households’ biggest annual expense). This not only benefits the families directly involved in the program (who report seeing an average reduction of 10% in their power bills) but it also minimises strain on overtaxed local power supplies.
Committing To Sustainability
EnergyAustralia complies with a strict set of sustainability principles that have been put in place by their parent company, CLP Group. These principles include the provision for a safe working environment for all employees, economic sustainability for shareholders, responsible land management practices and a move towards reduced carbon emissions. These principles have also influenced EnergyAustralia’s attitude with regards to their social responsibility, which is why they support training initiatives and projects with positive community involvement.
Generating Carbon-Neutral Energy
As part of their move towards a greener future, EnergyAustralia is part-owner of the Cathedral Rocks wind farm on the Eyre Peninsula in South Australia. Covering a coastal expanse almost 11 km long, the 33 Danish-manufactured wind turbines became fully functional in 2007 and can now generate carbon-neutral energy as a viable alternative to coal power.