Are you eligible to switch electricity suppliers?

If you are in the process of deciding whether you want to switch providers, you are on the right page! Switching energy providers does not have to be a lengthy and painful process, and in this article, we are going to help you clarify if you are eligible to switch, and how to do it.

If you are at the stage of being ready to switch, you should be considering the following factors to determine whether switching is the best idea for you:

  • Are you going to save money?
  • Are you contributing to a better ecosystem?
  • Has your personal circumstance changed?

Please note that these are the minimum factors that should be considered, as the more areas you have researched (we recommend using a price comparison website) the easier your transition will be. Please note that energy providers can change their quotes on a weekly or bi-weekly basis. So, if you are planning to make the switch, ensure it is within a short time frame so you do not miss out on the best deals.

The most important factor to look at before switching is whether the state you live in allows you flexibility in changing providers. Luckily for the majority of Australia, you have the flexibility to choose your provider. To get the most accurate result, we recommend using your[post code to check against the exact address you are living in.

State Can I choose my electricity supplier? Can I choose my gas supplier?
New South Wales Yes. Yes.
Victoria Yes. Yes.
Queensland Depending on where you live. There are only singular providers for certain parts of Queensland. We recommend checking against your postcode to see the most accurate option. Yes.
Tasmania Yes. Yes. Customers in some areas also get eco-friendly options. Please check with the relevant postcode
Australian Capital Territory Yes. Yes.
South Australia Yes. Yes.
Western Australia If you are a residential customer, you, unfortunately, are not able to choose. Yes.
Northern Territory Yes. You can choose in certain areas. There are minimal options so make sure you research. Please check your specific location. For some you are able, but most areas have little variety.


If you are fortunate enough that you are in a state where you have this flexibility, then there are 5 simple steps to follow to make the switch successful:

  • Consult those (if you are living with others) on whether they are comfortable with the fees and process of switching
  • Clear any outstanding bills associated with the old supplier
  • Call your new provider and make the switch, ensuring you have your payment and address details to hand
  • Cancel direct debits or scheduled payments to your old provider to avoid double payment
  • Set up your new payments

And that is it! In summary, the most important factor to check eligibility is location/state as this will be decided on whether you have eligibility to switch. We always recommend finding the best deals through a price comparison website to ensure you are choosing the most economical and financially viable option for you.


Author: Claire Stapley
Claire Stapley is's Energy Editor, based in Melbourne Australia. Claire is a founding member of News and Energy Team.